Frequently Asked Questions

How soon will I receive the photos?

Most photos are completed within 48-72 hours depending on workload.  However, we aim to get them turned around within 24 hours whenever possible.

How will I be billed?

You'll receive an email invoice containing a link to several online payment methods. (Credit Cards, PayPal).

Do you clean or stage?

It's highly recommended that you hire a staging company for a consultation, since that's not something we provide. However, you are welcome to use our free "Prepare Your Home for Photos" sheet that you can find here. It has lots of pointers to help you prepare a home before its photographed.

How do you handle bad weather?

If the weather is bad enough that we cannot photograph a home then we'll call to reschedule.

Do you remove things out of images?

Usually we do not remove things from an image, like any objects belonging to the property, including window issues, stains, structural damage, poor carpet.  Please be aware of this! However, removing automobiles and items not part of the property is a possibility but will be an additional fee to remove and will extend the time it takes for photo delivery.

How do you handle reschedules?

You can reschedule. We want to work with you and ensure you get the best service possible, so please reach out to us and give us notice when you need to reschedule. Please give us a 24 hour notice to avoid a cancellation fee.

Does the agent need to be there?

No the agents and sellers do not need to be on site. Please use the photo request form to let us know ahead of time if anything needs to be moved or you would like to photograph something specific.

How do I download the photos?

Your photos and/or video files will be located in a folder available to download through DropBox.

DropBox Folder Download:

  1. Log into dropbox.com.

  2. Find the folder you want to download.

  3. Click the … (ellipsis) icon to the right of the folder’s name.

  4. Click Download.

Your browser will then download the folder as a single compressed file (known as a “ZIP” file). You’ll find the ZIP file wherever your browser normally downloads files, as set in your browser preferences. It will have the same name as the original folder, but will end in .zip. To access the contents of a ZIP file, open and decompress the ZIP file.


How to decompress the ZIP file on your computer: 

  1. Right click on .zip file that you want to unzip (uncompress), and click on “Extract All” in context menu.

  2. In “Extract Compressed (Zipped) Folders” dialog, enter or browse folder path where you want files to be extracted. Check “Show extracted files when complete” checkbox to open extracted folder after zip extraction is complete.

  3. Click on “Extract” button to start the extraction.